開發信作為外貿的“敲門磚”,無論是拓展市場還是開發客戶,開發信都是必不可少的。然而,如今在買家市場,開發信的效率已經大幅下降。要想再通過開發信來獲取客戶,掌握一定的郵件技巧是很有必要的。那么,什么樣的開發信才能贏得客戶的喜愛呢?本文將為你探討這個問題。
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在講客戶喜歡的郵件之前,讓我們首先看看客戶不喜歡的郵件有哪些特點:
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1. 長篇大論:客戶打開一封郵件后,如果在短短6秒內無法吸引他們,那么這封郵件很可能會被忽略。另一種開發信是反反復復的就那幾句話,同一個意思的話換著說。
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2. 語言生硬和中式表達:寫開發信時,避免使用過于生硬的語言,因為這可能會誤導客戶,影響他們的決策。如果生硬的語言再加上中式表達,那將是災難性的,容易導致客戶誤解,從而產生距離感,不愿回復。
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3. 過于炫技:許多新手外貿從業者試圖通過使用復雜的語法或俚語來使開發信出彩,結果卻忽略了自己的主要目標。過度的炫技實際上會增加客戶的閱讀負擔,這對于開發信來說是不利的。
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那么,如何寫一封吸引客戶的郵件呢?
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首先,要建立共鳴。了解哪些話題能夠吸引客戶,但不要過于頻繁地提問。這要求我們在日常工作中積累關于客戶感興趣的話題,然后將其運用到實際工作中。另一個技巧是主動與客戶分享一些有趣的內容,例如:競爭對手的信息或市場趨勢信息等,通過這些信息吸引客戶回復。
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注意開發信是讓客戶看的,因此要使用簡單且日常的詞匯以實現高效溝通。例如:“Please let me know your deadline of line review so that we know how to exactly work with you on your market week.”
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此外,展現自身的專業性也很重要。展示專業性的目的是讓客戶信任你,而成功案例是最有說服力的證明。因此,在寫開發信時,可以提及你為哪些行業巨頭提供過服務,這比單純夸獎產品更具有說服力。例如:“We sell it nicely to Walmart.They like the finish and patterns so much that they repeat the item several times a year with a quality from 8000 to 10000pcs every order.”
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最后,要關注開發信的細節,有關這一方面的更多信息,你可以參考之前小編寫過的文章,鏈接在這里:《業務員想寫好外貿郵件,需要注意這些點》。
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為了幫助大家更好地學習開發信,以下是3個常用的開發信模板,希望這些模板能夠幫助你掌握自己的寫作技巧。
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模板一:
Hi Sir/Madam,
Glad to hear that you're on the market for furniture, we specialize in this field for 14 years, with the strength of xx公司, with good quality and pretty competitive price. Also we have our own professional designers to meet any of your requirements. Should you have any questions, call me, let's talk details. Best regards!?
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模板二:
Dear purchasing manager,
Hello, this xxx from xx公司, our company is a professional xx manufacturer with years experience. so we want take ourselves of opportunity to establishing business relation with you. Please link our company web site:xxx if you want to know more about our product. By the way, free sample are available. Thank you in advance! Best regards!
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模板三:
Dear Sir/Madam,
This is xxx from China. Our culture is to prioritize quality, which coincides with your business philosophy.
xxx 公司,a well-established company with more than 2 decades of expertise in wire mesh industry, operates mainly in markets such as Zimbabwe, Singapore, South Africa,and others.
We aspire to become your reliable and credible partner as a dealer and supplier in China.
Here are several best-selling product models in your local market...
If needed, a detailed quotation will be sent to you immediately.
Best regards!